Bass-United Fire & Security Systems, Inc. provides a 30-day money back guarantee on all products purchased, except special order items. If, for any reason, you are not satisfied with your purchase, you may return the merchandise as follows:
Phone (800) 372-2770 for Return Authorization Number (RMA), then return product, shipping cost prepaid, to Customer Service Department at Bass United Fire & Security Systems, Inc., 3000 Gateway Drive, Pompano Beach, FL 33069.
All warranty returns or exchanges must have a RMA number associated with it or it will not be processed for return or replacement. Display the RMA number prominently on the outside of the box to avoid delays to your repair.
Products showing abuse, misuse, alteration or lightning strikes may not be repaired or replaced under warranty.
In the event that a product needs repair after one year from receipt of order, Bass-United Fire & Security Systems will assist in having items repaired by manufacturer or suitable repair facility if possible. Customer will be charged for cost of repair and handling.
Note: batteries and transformers are not covered under this warranty.